LMS Tech "e-talk"
January 2009
In this issue:

What Really Matters?
Get Repeat Customers

Annual IT Checkup

 


Would Your Business
Survive A Disaster?

Learn More!
 


LMS Tech
Named to MSPmentor 100

Exclusive Listing Honors
The Technology Industry’s Most Progressive Managed Service Providers
 



Cymphonix
Partner:
LMS Technical Services

Click Here for More Information
 


Quote

of the
Month

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.

 ~Bill Gates
 

 What Really Matters? What Doesn’t?

Losing a best friend.

I gave a eulogy last week for my best friend Aubert. We met 22 years ago on a blind date that our wives set up for us, a 100 mile bike ride for us to share our first day together. I knew we would be friends forever. I did not know forever would come so soon. He died of colon cancer, and I spent my year with him and his family trying to make the days better, and for me to learn what matters.

In some ways the year taught me everything I needed to know. Watching his family during this time, it was clear that he had taught them all how to live life. How to help, persevere and keep living, as Aubert struggled to regain his health. He lost the battle to the disease, but he won the battle of life. You see Aubert lived life by controlling his days and making the best of what he encountered. He never stopped working the next business idea or taking on the next adventure.

Aubert ran one of the best florist shops on Long Island, along with his wife Arlene. Having handled 8 Bar/Bat Mitzvahs and 2 weddings for my 8 children, I can honestly say he was the best in the business. Aubert was a man who could never disappoint a client. He would listen carefully at what was wanted, determine the feasibility and cost and present it. Always leading with the concept that nothing is impossible, just that some things were harder to accomplish than others. When cost made something too hard to justify, he would build a better, more value driven substitute. He knew how to sell and get the job done.

Aubert managed by action. He never asked a fellow employee to do something he himself would not do. He often did the work of others around him the moment somebody declared they could not do something. Aubert would answer with action and prove it could happen, and it would.

Aubert faced his difficult diagnosis with a 100% winning attitude. From the first day until his last breath, he never allowed the illness to define his life, he worked around it. In August he climbed Mt. Washington for a day hike. I opted out, as I need prep time. Aubert had little time ahead so he just did it. Weeks later we rode together again, something we had not done for years. I followed him for miles and miles wondering why he rode so hard. I realize now he was racing time. Aubert never allowed life to set the rules, and never allowed his momentum to be slowed. An entrepreneur extraordinaire, he controlled his days and the risk, but lived every moment to its fullest.

Today I approach my business very differently. . . Read More
 


How to Get Repeat Customers: 7 Steps
By Jeff Wuorio - Reprinted with permission from the Microsoft Small Business Center

“Don’t be a stranger now.” You’ve surely heard that expression, a most hospitable one. But for small business owners, a returning customer is essential to survival.

For the entrepreneur, it’s important to understand how to build a base of customers who return to your business time and again. Here are seven ideas and strategies to consider:

1. Repeat customers cost less than new ones. Studies show that it's less expensive to bring existing customers back than to attract new ones. It makes sense, considering the expense of advertising, marketing, media and other tools necessary to lure new customers. Also, getting a new customer's attention can often be a matter of timing.

Read More


Annual IT Checkup -- Have you had yours?

Stethoscope on ComputerIf we take our health seriously, we have an annual checkup. If you take your company’s technology seriously, you should consider an annual periodic review of the following:

  • Can a new technology solve your business problems?
  • Can technology help you increase customer satisfaction?
  • Can technology help put profit to your bottom line?
  • Have you outgrown your existing technology infrastructure?

Our account managers have been trained to understand the impact that technology can have on businesses every day. They will sit down with you to understand more about your company business processes and problems and help you determine how technology can make a difference. After we’ve talked together about your business, we’ll deliver an assessment of your current technology health and some suggestions about how you might improve it. And unlike visiting the doctor, you won’t receive a bill in the mail. If you are interested in an “annual checkup”, please call us to setup an appointment for an account manager & owner to visit your location.

Good technology health has many parallels to good physical health – it’s always better to be proactive than reactive. Take charge of getting the most out of your technology today!

L.M.S. Technical Services Inc.
21 Grand Ave, Farmingdale, NY 11735  *631-694-2034*  www.lmstech.com


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LMS Technical Services | 21 Grand Ave | Farmingdale | NY | 11735